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Terms of use

This site is provided by Oriflame as a service, subject to the terms and conditions provided below.
Your use of this site acknowledges your acceptance and understanding of these terms and
conditions. If you do not agree to them, please do not use this site.

Oriflame is a trademark of Oriflame Cosmetics Swedish Pvt. Ltd.. This mark may not be copied or
used without our express written consent. Other brands and marks appearing on this website are the
property of Oriflame Cosmetics Oriflame Cosmetics Swedish Pvt. Ltd. or of other owners and may
require consent for their use.

You may download a single copy of pages or other materials found on this site onto a single
computer for your personal, noncommercial, internal use only, provided that you do not modify these
items in any way, incorporate them into another work, or alter or remove any copyright notice or
proprietary rights legend. This is a license grant and does not constitute any transfer of ownership.
This license is nontransferable and may be terminated or revoked at any time in our sole discretion.
We reserve the right to restrict framing of this site, and you agree to promptly cease and discontinue
any framing of all or any portion of this site upon your receipt of a written request from Oriflame.

Oriflame has no control over information, pages, other materials and software at sites hyperlinked to
or from this one. A hyperlink to or from this site does not mean that we approve or endorse the
hyperlinked site or make any representation regarding the accuracy, quality, safety or suitability of
any information, pages, materials or software found there. In no event shall Oriflame be responsible
for your use of a hyperlinked site. We reserve all right to restrict hyperlinks to this site to the
maximum extent permitted by law, and you agree to promptly remove and eliminate any hyperlink to
this site upon your receipt of a written request from Oriflame.

The information, pages and other materials provided on this site, or which may be downloaded from
this site, are provided “as is” and without warranties of any kind. Oriflame does not warrant the
accuracy, adequacy or completeness of such information, pages or materials and expressly
disclaims liability for errors and omissions therein. Your use of this site is at your own risk, and it is
your responsibility to take precautions to ensure that the pages and other materials are free from
viruses, worms, Trojan horses, time bombs or other items of a destructive nature. This site may not
be compatible with the web browser or other software you use. There is no guarantee that the site
will be available on a consistent or ongoing basis, and the provision of this site may be subject to
periods of interruption or poor performance and may be terminated at any time.

This site may include dated or inaccurate information, and information may be changed or updated
without notice. Oriflame makes no commitment to, and specifically disclaims any duty to, update or
correct any such information. Oriflame accepts no responsibility for any loss or damage resulting
from inadvertent errors or omissions appearing on this website and any visitor using information
contained on this website does so at their own risk.



Any rights not expressly granted herein are reserved.
Certain statements included in this web site, including without limitation, those concerning:

(i) the introduction of new products;

(ii) our future financial performance;

(iii) the effect on sales of political and/or economic conditions, adverse currency fluctuations and competitive activities;

(iv) restructuring activities, restructuring costs, the timing of such payments and annual savings and
other benefits from such activities;

(v) cash flow from operations, cash on hand and availability of borrowings under our credit facilities, and the sufficiency of such funds to satisfy our cash requirements;

(vi) uses of funds, including for capital expenditures (and our estimates of the amounts of such expenses) and restructuring costs (and our estimates of the amounts of such costs);

(vii) the availability of raw materials and products, including that our facilities and third party contractual supplier arrangements will provide sufficient capacity for our current and expected production requirements; and

(viii) matters concerning market-risk sensitive instruments, contain certain forward looking statements concerning Oriflame’s operations, economic performance and financial condition and its plans and expectations.
Without limiting the foregoing, statements including the words “believes”, “expects”, “estimates”, “projects”, “forecast”, “may”, “will”, “should”, “seeks”, “plans”, “scheduled to”, “anticipates” or “intends” and similar expressions are also forward looking statements. Forward looking statements reflect, among other things, management’s plans and objectives for future operations, current views with respect to future events and future economic performance and projections of various financial items.
These forward looking statements involve known and unknown risks, uncertainties and other factors which may cause actual results to differ materially from those implied by such forward looking statements. Factors that may cause actual results to differ materially include, among other factors,

(a) changes in economic and market conditions;

(b) difficulties or delays in developing and introducing new products or failure of customers to accept new product offerings;

(c) changes in consumer preferences, including reduced consumer demand for our cosmetics and other current

(d) effects of and changes in political and/or economic conditions, including inflation and
monetary conditions, and in trade, monetary, fiscal and tax policies in international markets;

(e) actions by competitors, including business combinations, new products offerings, promotional
spending and marketing and promotional successes, including increases in market share;

(f) unanticipated costs or difficulties or delays in completing projects associated with our strategic plan;
(g) difficulties, delays or unanticipated costs or less than expected savings and other benefits
resulting from our restructuring activities;

(h) lower than expected cash flow from operations or the unavailability of funds under our credit facilities;

(i) higher than expected operating expenses, working capital expenses, capital expenditures, restructuring costs or debt service payments;

(j) difficulties or delays in sourcing raw materials with products; and

(k) interest rate or foreign exchange rate changes affecting us and our market sensitive financial instruments

Posted on

Terms and Conditions


    • 1.1. You represent and warrant that you are eighteen years of age or older, or if you
    are under the age of eighteen you are accessing the Site with the knowledge and
    consent of your parent or legal guardian.
    • 1.2. You also represent and warrant that you are fully able and competent to enter
    into the terms, conditions, obligations, affirmations, representations and warranties
    set forth in these Terms, and to abide by and comply with these Terms.
    • 1.3. You represent and warrant that you can affect payments with a credit card or
    other payment method permitted by the Site.
    If you register with us through the Site (“Registered Customer”) you are responsible for
    choosing a secure password which shall contain at least 6 characters, for maintaining the
    confidentiality of your account and password and for restricting access to your computer or
    device, and you agree to accept responsibility for all activities that occur using your account
    or password. We reserve the right to refuse service, terminate accounts, remove or edit
    content, or cancel orders in our sole discretion.
    “Oriflame Products” or “Products” are the cosmetics and the related accessories as well as
    certain dietary supplements offered for sale under the Oriflame Trademarks. All Products,
    prices, offers and promotions set out on the Site are valid and binding only during the period
    indicated or, if no period is indicated, during your browsing session. The product details on
    the Site include descriptions of the Products’ main characteristics.
    The images of products in our catalogue or on our website are for illustrative purposes only:
    the shape, colour and size of the products delivered to you may vary from the examples
    shown in our catalogue or on our website and such variations do not constitute a product
    • 4.1. You may place orders from the Site by selecting the Products you wish to buy.
    Placing of an order is considered to be an offer made by you to us to buy the
    selected Products.
    • 4.2. An order shall be considered placed when the following steps have been
    • 4.2.1. you have selected the Products you wish to buy by using the option
    “add to bag”; you may at any time review and modify the content of the
    shopping bag by changing the quantity of Products, deleting Products or
    removing the entire content of the shopping bag;
    • 4.2.2. you have explicitly accepted these Terms and the Oriflame Privacy
    • 4.2.3. you have provided the personal data necessary to accept, process and
    fulfil your order including to manage your customer account and have accepted that we use this data for the purposes set out in our Oriflame Privacy Policy; and
    • 4.2.4. you have selected your preferred method of delivery and payment.
    • 4.3. Once your online order is placed, it cannot be changed via the Site, you will
    need to contact Customer Services at Phone 9801973123, e-
    mail: Please see clause 9 if you wish to cancel
    your order.
    • 4.4. When we have accepted your order, an order confirmation will be sent to you by
    e-mail at which point the purchase contract will come into existence. We may refuse
    to accept your order without stating a reason for such rejection. We will refund in full
    any payment you have already made.
    • 4.5. In addition to the order confirmation you will receive a packing list with your
    Products. The packing list provides a summary of the Products shipped to you. It
    serves as your sales receipt and it also contains important information about your
    rights as a consumer.
    • 4.6. If you order online, please note the following:
    • 4.6.1. these Terms together with our confirmation of your order will form the
    contract between you and Oriflame for the sale and purchase of the Products
    (which we recommend are saved or printed by you) or as may be
    communicated by us using other means of communication;
    • 4.6.2. the contract may only be concluded in ENGLISH and not in any other
    • 4.6.3. Oriflame subscribes to the Codes of Conduct set out in clause 18.2 of
    the Terms.
    • 4.7. Orders completed and paid cannot be cancelled by you, except as described in
    clauses 8 and 9.
    • 4.8. Orders can be placed at any time during the day save for certain limited
    unavailability when we update the Site.
    • 4.9. Not all of the Products described on the Site may be available at all times, and
    availability may vary based on location and timing. If a Product is out of stock at the
    time you place your order, we will use reasonable endeavours to inform you before
    your order is finalised so that you can change or abandon the order.
    • 4.10. The Site may occasionally, and for limited periods of time, not be available due
    to maintenance or for various technical reasons. Oriflame will not be responsible for
    such unavailability or other technical failures and will not accept any claims alleged to
    arise out of any such failures.
    The availability of the products and services described on the Site, and the
    descriptions of such products and services, may vary based on location and timing.
    • 5.1. Except where noted otherwise, the prices of the Products displayed on the Site
    represent the full retail price for the Products at the moment the order is placed. All
    prices are indicated in local currency and are inclusive of VAT.
    • 5.2. We reserve the right to change the prices at any time and in our sole discretion
    but any change to the prices of Products you select before placing your order will not
    form part of the contract between us unless you and we expressly agree that it will.
    • 5.3. The prices do not include the costs of transport, delivery and any other fees and
    charges that are clearly indicated as being additional charges to the price during the
    ordering process and that may vary depending on the delivery method chosen by
    • 5.4. If you are in possession of a special offer coupon and you have activated it by
    submitting its code as indicated on the Site we will deduct the value of this from the
    • 5.5. Payments can be made by credit card or by other means specified in these
    Terms. Most major payment cards are accepted. Normally your bank card is not
    charged until after the availability of the products in the shopping bag has been
    verified. You will always be entitled to the refund under clause 9.
    • 5.6. For the purposes of payment collection, we cooperate with ……….. and other
    third suppliers as we may notify you in advance from time to time.Should you opt for
    payment by invoice, you may expect to receive invoices and communication about
    the payment from this external services provider. As a rule all invoices must be paid
    within 14 days according to the instructions noted therein. Late payments interest
    may be charged on a daily basis at the relevant collection agency’s
    contractual interest rate as well as the reasonable costs of recovering the debts. For
    further information about payment methods including any possible credit terms
    please contact Customer Services at Phone: 9801973123,
    • 5.7. For the safety of online payments made with a card, all payment information is
    encrypted.As Oriflame works with authorized payment service providers, credit card
    information is handled properly and in accordance with the international payment
    card industry data security standards.
    • 5.8. If we provide the option of recurring card payments, you will have the possibility
    to explicitly select and subscribe for this convenient payment method.Any further
    payments will then be authorized against your payment card at the time the order is
    placed, and the amount will be charged to your payment card at the moment
    Oriflame dispatches the ordered products.You will be able to withdraw from the
    recurring payment at any time by going to your profile page and clicking on the
    payment card tab.
    • 6.1. The ordered Products can be delivered only in the region of Nepal.
    • 6.2. Delivery will be made to your home address indicated to us unless you select
    otherwise in your order. In the case of parcels with excessive weight you will be
    advised by e-mail or text by the logistics company about the address of the pick-up
    point where delivery will be made.
    • 6.3. We will process and deliver your order in the shortest possible time but no later
    than 30 days after the order has been confirmed by us. We shall not be liable for
    delays in delivery caused by circumstances beyond our control.
    • 6.4. The risk of loss of Products and title to the Products will pass to you upon
    delivery of the Products.
    • 6.5. Oriflame will not be responsible for non-delivery, wrong or late delivery of an
    order caused by the provision by you of incorrect or incomplete information.
    • 6.6. We reserve the right to unilaterally cancel an order placed by you at any time if
    we reasonably suspect that you are in breach of any of these Terms.We will refund in
    full any payment you have already made.
    We warrant that Oriflame’s cosmetic products are manufactured in accordance with the
    Guidelines for Good Manufacturing Practices for Cosmetic Product .
    • 8.1. We strictly adhere to the Product return rules applicable in the Territory. Please
    see clause 9 for details.
    • 8.2. Without prejudice to your right to cancel an order and return a Product, upon
    receipt of the delivery you should check its content to make sure that it does not
    contain any Products that might have been damaged during transportation.You, or
    the person receiving the Products in your name, are requested to notify Customer
    Services immediately by submitting a claim and describing the damage/defect.You
    can also send the claim by e-mail at
    • 9.1. You may cancel an order for Product(s) without giving any reason during the
    period set out below in clause 9.2. This means that during the relevant period, if you
    change your mind or for any other reason you decide you do not want to keep a
    Product, you can notify us of your decision to cancel the order and receive a refund.
    • 9.2. You may cancel an order at any time even after you have received the order
    confirmation by e-mail or after your order has been verbally accepted by Customer
    Services but no later than 14 days from the day you have received physical
    possession of the Products or the last of the Products if there is more than one.
    • 9.3. To cancel an order, please contact Customer Services
    at Phone: 9801973123, e-mail: (Nepal) or by
    post :5 th floor, Miracle Complex, New Baneshwor (in front of IME bank) can use the
    model form available at Friday between the hours 09:30 am to 5:30 pm. to notify us about your cancellation, but you can give us notice in some other way as long as we receive a clear statement (e.g. by
    letter, email, or telephone) of your decision to cancel. If you complete this form online
    and submit it through our website we will communicate to you an acknowledgement
    of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
    You may wish to keep a copy of your cancellation notification for your own records.
    You just need to exercise your right to cancel before the cancellation period has
    expired. Therefore, if you send us your cancellation notice by e-mail or by post, then
    your cancellation is effective from the date you sent us the e-mail or posted the letter
    to us. If you call us to notify us of your cancellation, then your cancellation is effective
    from the date you telephone us.
    • 9.4. You will receive a full refund of the price you paid for the Products and any
    applicable delivery charges you paid (except for the additional cost if you chose a
    type of delivery other than the least expensive type of standard delivery offered by
    us). We may make a deduction from the refund for any loss in value of any
    Product(s) supplied if the loss is the result of unnecessary handling by you. You are
    only liable for any diminished value of the Product(s) resulting from the handling of
    the Products beyond what is necessary to establish the nature, characteristics and
    functioning of the Product(s). We will process the refund due to you as soon as
    possible and, in any case, within (a) fourteen (14) calendar days after the day we
    receive back from you any Products supplied, or (b) (if earlier) 14 calendar days after
    the day you provide evidence that you have returned the Products or (c) if no
    Products were supplied, 14 calendar days after the day on which you gave us notice
    of cancellation as described in clause 9.3, subject to clause 9.7. If you returned the
    Products to us because they were faulty or mis-described, please see clause 9.5.
    • 9.5. If you have returned the Products to us because they are faulty or mis-
    described, we will refund the price of a defective Product in full, any delivery charges
    you paid for the products to be delivered to you, and any reasonable costs you incur
    in returning the item to us.
    • 9.6. We will refund you on the credit card, debit card or other means used by you to
    pay, unless you have expressly agreed otherwise; in any event, you will not incur any
    fees as a result of the refund.
    • 9.7. Please note that certain products are delivered sealed for health or hygiene
    reasons and you may not cancel your order and return those products if they have
    been unsealed after delivery. Those products are identified appropriately in the
    catalogue on our website.
    • 9.8. If the Products were delivered to you:
    • 9.8.1. you must return the Products to us without undue delay and in any
    event not later than 14 days after the day on which you cancel the
    order/contract. The deadline is met if you send back the Products before the
    period of 14 days has expired.
    • 9.8.2. unless the Products are faulty or not as described (in this case, see
    clause 9.5), you will be responsible for the cost of returning the Products to
    us; and
    • 9.8.3. you have a legal obligation to keep the Products in your possession
    and to take reasonable care of the Products while they are in your
    • 9.9. Details of your legal right to cancel and an explanation of how to exercise it
    including the suggested Returns Forms are provided on your sales receipt, as
    described under clause 4.5.
    • 9.10. We are under a legal duty to supply Product(s) that conform to the contract. As
    a consumer, you will always have legal rights in relation to Products that are faulty or
    not as described. These legal rights are not affected by the returns policy in this
    clause 9 or these Terms. Advice about your legal rights in the Territory is available
    from your local Consumer Advice Office.
    • 9.11. We further guarantee the quality of any Product which carries the Oriflame
    name and certify that they are manufactured by us, or for us, meet the highest
    standards of quality. We are confident that our customers will find our products
    satisfactory in every way.We therefore offer a further Oriflame guarantee that allows
    you to exchange or get a full refund for any Product you are not completely satisfied
    with.This exchange or refund shall be claimed within 30 days from your receipt of the
    Product.This guarantee does not apply to any Product intentionally damaged or
    misused.Unless communicated otherwise, returns and refunds under this clause
    shall be made in accordance with the terms of the preceding paragraphs of this
    clause 9. This guarantee does not affect your statutory rights.
    • 10.1. If you provide information on the Site, you agree to provide accurate, current
    and complete information about you where requested and you agree to update such
    information as appropriate (the “Personal Data”). We will use and maintain the
    Personal Data that we collect through the Site in accordance with applicable law and
    the Oriflame Privacy Policy.Oriflame is the controller of the Personal Data and is
    therefore responsible for ensuring that your Personal Data are processed in
    accordance with applicable law and regulations.Further information about the need
    for and the use of your Personal Data is set out in the Oriflame Privacy Policy.
    • 10.2 .By submitting an order you give your consent to the storing and processing of
    Personal Data by us, the Oriflame Group (being us, our ultimate holding company,
    and any entity that is controlled directly or indirectly by that ultimate holding
    company) and by certain third parties, i.e. Oriflame beauty consultants, third party
    suppliers and third party service providers authorised or hired by us for the purpose
    of delivering of your orders, for credit collection or other supporting activities (the
    “Authorised Users”). We may further require you to express explicitly your
    agreement to the provision, storage and use of Personal Data by us by ticking a
    designated box on the Site.
    • 10.3. When we provide Personal Data to Authorised Users we will provide only such
    Personal Data that is needed by them to perform their services. All Authorised Users
    are explicitly prohibited from using any Personal Data for purposes other than the
    mentioned above and from sharing any Personal Data with anyone other than us or
    as may be required by law.
    • 10.4. If you give your explicit consent covering especially the disclosure and the use
    for marketing purposes, we will also provide your Personal Data to the Beauty
    Consultant chosen by you or assigned to you by us, so that the Beauty Consultant
    may use your Personal Data to inform you of our new Products, services, events and
    promotions.Such Personal Data may also include details about your orders.
    • 10.5. You have the right to review, update or correct your Personal Data by logging
    into your account and updating the details or by sending an e-mail to our customer
    service team. We may need to contact you to verify that the request has been made
    by or is authorised by you.
    • 10.6. You may at any time refuse receipt of commercial information from us or from a
    Beauty Consultant; such refusal shall be sent to the e-mail address indicated in
    relevant commercial information received from us or the Beauty Consultant.
    • 10.7. Cookies are the name of a technology that allows our Site to store token of
    information in your browser. This gives the browser an identifier only recognised by
    our Site while you are on it without identifying you. You can read more about our
    Cookies Policy in the Oriflame Privacy Policy. You can also address any questions
    you have regarding your personal data and privacy protection to our customer
    service team.
    • 11.1. To improve the efficiency of the ordering process, we offer the option of
    registering on the Site. Once you have registered, we will save your Personal Data
    and use it automatically in future orders.
    • 11.2. You are advised that the Beauty Consultants are not employees, agents or
    representatives of Oriflame and are not in any way authorised to act on our behalf.
    The Beauty Consultants are independent contractors who work with us and know our
    Products and offers. The Beauty Consultants are bound by our strict rules of
    behaviour and ethics stipulated in our Code of Conduct.We encourage you to inform
    our customer service team about any unfair, aggressive or otherwise inappropriate
    behaviour of a Beauty Consultant.
    • 12.1. Oriflame, our logo and the names of the Products or the Product ranges
    produced, marketed, sold or distributed by us are trademarks of the Oriflame
    Group.All other trademarks, service marks, and logos used on the Site are the
    trademarks, service marks or logos of their respective owners who may or may not
    be affiliated with, connected to, or sponsored by Oriflame.Any use and/or copying of
    any marks appearing on the Site require the prior explicit consent of their respective
    • 12.2. All content included in, or made available through the Site including, but not
    limited to software or digital code, scripts, text, artworks, photographs, graphics,
    logos, button icons, still or moving images, video and audio clips and data
    compilations (the “Content”) is the property of Oriflame, its Content suppliers or other
    respective owners who may or may not be affiliated with, connected to, or sponsored
    by Oriflame.Content not owned by us has been duly licensed to us by these owners
    and is protected from unauthorized use, copying and dissemination by copyright,
    trademark, publicity and other laws and by international treaties.
    • 12.3. Unless expressly permitted in writing by us, you shall not capture, reproduce,
    perform, transfer, sell, license, modify, create derivative works from or based upon,
    republish, reverse engineer, upload, edit, post, transmit, publicly display, frame, link,
    distribute, or exploit in whole or in part any of the Content.Nothing contained in these
    Terms or on the Site should be construed as granting, by implication or otherwise,
    any license or right to use any Content in any manner without the prior written
    consent of us or of such third party that may own the Content or intellectual property
    displayed on the Site.
    • 12.4. The Site is protected by copyright.Reproduction, copying, sale, resale or trade
    with the Site is strictly prohibited.
    • 12.5. Any use of the Content other than as permitted in these Terms will constitute a
    breach of the Terms and may constitute copyright and/or design right and/or patent
    infringement. You agree not to use the Content for any unlawful purposes and not to
    breach our rights or the rights of others. You agree not to interfere (or permit the use
    of your registration by a third party to interfere) with the normal processes or use of
    the Site by other parties, including without limitation by attempting to access
    administrative areas of the Site.
    • 13.1. We shall determine whether or not you are in compliance with these Terms at
    any time in our sole discretion.Any breach of the Terms may result in restrictions on
    your access to and use of all or part of the Site.
    • 13.2. If we fail to insist that you perform any of your obligations under these Terms,
    or if we do not enforce our rights against you, or if we delay in doing so, that will not
    mean that we have waived our rights against you and will not mean that you do not
    have to comply with those obligations. If we do waive a default by you, we will only
    do so in writing, and that will not mean that we will automatically waive any later
    default by you.
    • 13.3. We reserve the right to modify or discontinue this Site, or any portion thereof
    without notice to you or any third party.
    While we use reasonable efforts to include accurate and current information on the Site, we
    do not warrant or represent that the Site will be error-free. Data entry errors or other
    technical problems may sometimes result in inaccurate information being shown. We
    reserve the right to correct any inaccuracies or typographical errors on our Site, including
    pricing and availability of Products and services, and shall have no liability for such errors.
    We may also make improvements and/ or changes to the Site’s features, functionality, or
    content at any time. If you see any information or description you believe to be incorrect,
    please contact our customer service team.
  15. LINKS.
    We may provide links to third party websites or resources. Our provision of such links is not
    an endorsement of any information, Product or service reached through such link. We are
    not responsible for the content or performance of any portion of the Internet including other
    websites to which the Site may be linked for or that can be accessed by the Site. You are
    requested to inform us of any errors or inappropriate material found on websites to which this
    Site is or may be linked.
    a) This Agreement shall be governed and construed in accordance with the laws of Nepal.
    b) If any dispute arises in connection with this Agreement shall be settled amicably between
    the parties within Fifteen (15) days. If the dispute cannot be settled in amicable manner,
    then such dispute shall be submitted to the competent courts of Nepal.